Responsible Gaming at bdjai — Play Smart, Stay in Control

1 Our Commitment to Responsible Gaming

At bdjai, responsible gaming is not an afterthought — it is embedded into the way we build and operate our platform. We believe that gambling, when approached sensibly and within personal means, is a legitimate form of entertainment. Our role is to ensure that every bdjai player in Bangladesh has access to the information, tools, and support they need to keep gambling enjoyable and under control at all times.

bdjai's responsible gaming programme is built around four core principles: prevention, awareness, player empowerment, and timely intervention. We proactively monitor player behaviour patterns for signs of potential harm. We provide clear, honest information about the risks associated with gambling. We give players meaningful control over their own accounts and spending. And we make it genuinely easy to ask for help — with no barriers, no judgment, and no delays.

We recognise that gambling affects people differently. For some players, a single conversation with our support team and a short time-out is enough to restore healthy habits. For others, longer-term self-exclusion and professional counselling may be the right path. bdjai's commitment is to support every player at whatever level they need, and to treat all responsible gaming requests with absolute discretion and care.

Every member of the bdjai support team receives training on responsible gaming principles, the warning signs of problem gambling, and how to handle sensitive conversations with empathy and professionalism. We treat responsible gaming requests as the highest priority in our support queue — they are never deprioritised or delayed.

2 Age Restriction — 18+ Policy

bdjai operates an absolute minimum age policy. No person under the age of 18 years is permitted to register an account, deposit funds, place bets, or participate in any game or promotional offer on the bdjai platform. This policy is strictly enforced and applies to all players regardless of their location within Bangladesh.

To verify that every player meets the minimum age requirement, bdjai conducts mandatory Know Your Customer (KYC) checks as part of the account registration and verification process. Players are required to submit government-issued photographic identity documents — such as a National Identity Card (NID), passport, or birth certificate — which are reviewed to confirm date of birth before full account access is granted.

In cases where the age of a player cannot be immediately confirmed, bdjai will suspend the account and restrict deposits and withdrawals until full identity verification is completed. Any account found to belong to a person under 18 years of age will be closed immediately and any deposited funds returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account).

We also actively encourage parents and guardians in Bangladesh to use available device-level parental control software to prevent minors from accessing online gambling platforms. Tools such as browser-level content filtering, device screen time restrictions, and parental monitoring apps are effective complementary measures alongside bdjai's own age verification processes.

3 Self-Exclusion Tools

Self-exclusion is one of the most effective tools available to a player who feels that gambling has become or is becoming a problem. bdjai makes self-exclusion straightforward and immediate. You do not need to provide a reason, and your request will be acted upon within one hour of confirmation.

bdjai offers the following self-exclusion options:

To request a self-exclusion, contact bdjai support via live chat (available 24/7) or email support@bdjai.app with the subject line "Self-Exclusion Request". State your registered email address and your preferred exclusion period. Your request will be confirmed and implemented within one hour, and you will receive a written confirmation to your registered email address.

4 Deposit & Wager Limits

Setting a deposit limit is one of the most practical ways to manage your gambling spend and ensure you never exceed your personal budget. bdjai allows every registered player to set daily, weekly, and monthly deposit caps directly from the account settings panel or by contacting support.

How deposit limits work:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer) in any single 24-hour period.
• Weekly deposit limit: The maximum total deposit amount across a rolling 7-day window, calculated from the time the limit was first set.
• Monthly deposit limit: The maximum total deposit amount across a rolling 30-day calendar window.

Limit change rules:

• Reducing a deposit limit takes effect immediately from the moment you submit the request.
• Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is a deliberate player-protection measure.
• If you have multiple limits set (e.g., a daily limit and a weekly limit), the most restrictive limit always takes precedence.

In addition to deposit limits, bdjai players can request wager limits — caps on the total bet amount per session, per day, or per week. Wager limits are particularly useful for players who enjoy high-frequency games such as slots, Aviator, or live casino tables, where individual bet sizes can accumulate quickly.

To set or modify a deposit or wager limit, navigate to the Account Settings section after logging in, or contact our 24/7 support team via live chat or at support@bdjai.app.

5 Time-Out & Cool-Off Features

Sometimes you need a break from gambling without committing to a full self-exclusion. bdjai's time-out and cool-off features give you flexible options to step away from the platform for a defined period, after which your account reactivates automatically without you needing to contact support.

Available time-out durations:

• 24-hour time-out — ideal if you feel you have been playing for too long in a single session.
• 48-hour time-out — a short weekend break to reset your perspective.
• 7-day cool-off — a full week away from the platform to reflect and recharge.
• 2-week time-out — a more extended break without the permanence of formal self-exclusion.
• 6-week time-out — the longest available cool-off period before we would recommend considering a formal self-exclusion.

During any active time-out period, your bdjai account is fully suspended. You will not be able to log in, deposit, wager, or claim bonuses. All marketing communications are paused for the duration. Pending withdrawals that were initiated before the time-out began will continue to be processed normally.

Reality check reminders are a complementary tool that operates while your account is active. Set a reminder interval — 30, 60, or 90 minutes — and bdjai will display an on-screen notification showing your current session duration, total amount deposited in the session, and net result (profit or loss). These prompts are designed to interrupt automatic play patterns and encourage a conscious decision to continue or stop.

To activate a time-out, log in to your bdjai account, navigate to the Responsible Gaming section in your account settings, select your preferred duration, and confirm. Alternatively, contact support at support@bdjai.app and we will activate the time-out within one hour.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. It does not discriminate — it can affect players of all backgrounds, income levels, and ages across Bangladesh and worldwide. Understanding the warning signs is the first step toward getting things back under control.

Problem gambling goes beyond losing money. It becomes a concern when gambling starts to negatively affect other areas of your life — your relationships, work performance, financial stability, or mental and physical health. The behaviour becomes problematic when you feel unable to stop or cut down even when you want to.

Common warning signs of problem gambling include:

• Spending more money on gambling than you originally planned or can afford.
• Borrowing money, selling possessions, or taking loans to fund gambling activity.
• Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
• Chasing losses — continuing to gamble in an attempt to win back money already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, family, or social obligations because of time spent gambling.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Failed repeated attempts to cut down or stop gambling entirely.
• Gambling with money set aside for essentials such as rent, food, utilities, or children's education.
• Feeling a persistent preoccupation with gambling — thinking about past sessions or planning future ones.

If you recognise any of these signs in your own behaviour, please take the self-assessment checklist in the next section and reach out to bdjai's support team or a professional helpline. Acknowledging a problem is a sign of strength, not weakness. Help is available and recovery is possible.

7 Self-Assessment Checklist

The following checklist is designed to help you reflect honestly on your relationship with gambling. Answer each question with a yes or no. If you answer "yes" to three or more questions, we strongly encourage you to contact bdjai support or a professional counselling service.

8 Getting Help & Support

If you feel that gambling has become a problem — for you or for someone close to you — the most important step is to ask for help. bdjai's support team is available 24 hours a day, 7 days a week to assist with responsible gaming requests, account restrictions, and referrals to professional support services. All conversations are treated with complete confidentiality.

Steps to take if you believe gambling is becoming a problem:

1. Activate a time-out or self-exclusion immediately — contact support@bdjai.app or use your account settings. This removes access to the platform while you consider your next steps.
2. Talk to someone you trust — whether a family member, a close friend, or a colleague. Sharing your concerns with someone who cares about you is an important part of recovery.
3. Seek professional counselling — a qualified counsellor or psychologist who specialises in behavioural addictions can provide structured support tailored to your individual situation.
4. Review your finances — if gambling has caused financial difficulties, speaking with a financial adviser or debt counsellor can help you create a realistic plan to address any outstanding obligations.
5. Consider a permanent exclusion — if you feel you cannot trust yourself to gamble responsibly in the future, bdjai's permanent self-exclusion option ensures you cannot re-register, providing a lasting safeguard.

bdjai is committed to working with national and international organisations that support problem gamblers. We take all responsible gaming referrals seriously and will never attempt to discourage a player from seeking external help or from permanently closing their account. Your long-term wellbeing is more important to us than any short-term commercial consideration.

Remember — gambling is meant to be an enjoyable leisure activity. If it ever stops being fun, bdjai's tools and team are here to help you regain control. You do not have to face this alone.